Overview
At Little Zalmi, we are committed to ensuring your satisfaction with our handcrafted Peshawari chappals. If, for any reason, you are not satisfied with your purchase, we offer a flexible return and refund policy. Please review the details below to understand our process.
Return Eligibility
- Timeframe for Returns: You may return or exchange your item(s) within 14 days of delivery. Returns after this period will not be accepted.
- Condition of the Item:
- The item must be unused, unworn, and in its original condition with all packaging intact.
- Any signs of wear, damage, or alteration to the chappals will void your eligibility for a return or exchange.
- Proof of Purchase:
- Please ensure you have the original receipt or proof of purchase when initiating a return or exchange request.
Non-Returnable Items
The following items are not eligible for returns:
- Customized Peshawari chappals made according to specific customer requests.
- Items purchased on sale or through special promotions, unless they are defective or damaged upon receipt.
Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer support team at support@littlezalmi.com or visit your account page on our website to request a return.
- Return Authorization: Once your return request is reviewed, we will send you a Return Authorization and instructions on how to proceed.
- Shipping the Item Back: You are responsible for the return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping method to ensure the safe return of your item.
Refund Process
- Inspection of Returned Item: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Approval: If your refund is approved, it will be processed within 7–10 business days. The refund will be applied to your original method of payment.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is returned damaged or with missing parts).
Exchanges
If you need to exchange your chappals for a different size or style, follow the return process above and specify the product you would like in exchange. Exchanges are subject to product availability.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@littlezalmi.com with photos and details of the issue. We will arrange for a replacement or refund, including shipping costs, as appropriate.
Late or Missing Refunds
If you haven’t received a refund after the stated processing time:
- Check your bank account or payment provider again.
- Contact your credit card company; refunds can take additional time to post.
- If you’ve done all of this and still have not received your refund, please contact us at support@littlezalmi.com.
Contact Us
For more information or assistance regarding our returns and refunds policy, please email us at support@littlezalmi.com. We’re here to help!
This policy is designed to give your customers a clear understanding of how to return or exchange products, ensuring a smooth shopping experience. Let me know if you need any modifications!